Warranty & Repairs
At Home Gym Equipment we pride ourselves in great customer service and being reasonable people.
We understand equipment failure can be a frustrating experience, and so we are dedicated to bring you fast turnaround for faulty goods and expert after sales support with our trained technicians.
We provides a full minimum 12 months warranty coverage on most products sold. Warranty periods may vary for different types of products.
All Demo Models sold at big reductions come with a 3 month warranty
What do I do if I have a faulty product?
Here are a few easy steps to take in order to lodge a warranty return with us.
1. Please retain your invoice or receipt as a proof of purchase.
Warranty is only valid if you can prove you are the original purchaser on this item (e.g. receipt, invoice, delivery date or internet confirmation), and is within the term of the policy.
2. Make sure the fault, defect or failure is within our warranty policy.
We do not cover products that is faulty due to:
a. Ordinary wear and tear, user negligence, misuse or abuse, incorrect handling of the product, non-compliance of the operating instructions, accident or fire
b. Malicious damage by a third person, includes alterations or modifications by a non authorised service technician or parties.
c. Failure to service the equipment in accordance with the user manual’s specifications and recommendations
d. Rusting of equipment
e. Used for commercial purposes or non-normal activities; products from Home Gym Equipment used in a rental or hire situation.
f. Damaged caused by transportation of your item. If you suspect any damage to your item you may sign your item ‘UNCHECKED’ or have the responsibility delegated to transport insurance if purchased.
g. Faulty or defected cables
3. Contact our team via phone or email. Even if you are sure the equipment is faulty, please lodge a support request with the details of the problem. This is to avoid discovering the good is non-faulty and end up costing the owner time/money/freight spent on transporting the item to and from us . There may also be a known fix or workaround we can point you in the direction of.
4. Once you have contacted us and sought approval, you will need to return the product to an authorised dealer with your proof of purchase
Treadmill Motor and Frame Warranty
At Home Gym Equipment we are dedicated to bringing you high quality treadmills at affordable prices. We guarantee long term high performance from our treadmill range, and so all faulty components will be replaced or supplied free of charge. This policy is only valid for treadmills used in a domestic environment, and will not cover normal wear & tear.
For smaller treadmills its a 1, 2 or 3 year warranty( each treadmill will have this marked on specifactions - demo models come with a 3 month warranty)
For larger treadmills its a 5 year warranty - if you are unsure please contact us direct but it will be listed in the specifications for each model
For all country/regional areas over 50km from capital cities such as Melbourne ,Adelaide, Sydney, Canberra and Brisbane, Perth and Darwin this will be a back to base warranty only so you will need to bring the treadmill back to our service centre in each city or send it back to us at your cost
Spin Bike Warranty
Our Spin Bikes come equipped with strong, steel frames that are built to last in a home/domestic environment.
Our Lifetime Warranty policies guarantees on the lifetime of the product on the market. This is considered to be 5 years unless otherwise stated specifically.
12 Months Parts Replacement Warranty
All products come with a standard Manufacturer's 12 Months Parts Replacement Warranty.
Parts Replacement Policy
All parts replaced within the warranty period are covered for a minimum of 3 months.
All parts replaced outside the warranty period are also covered for a minimum of 3 months.
Callouts are not included in our warranty policy. For all call outs, a fee will apply plus labour charge. Please also note that in some areas, call outs are not available.
We also do not cover any personal injuries or damage due to accidents, misuse, neglect, normal wear, improper assembly or improper maintenance.
Australian Consumer Law
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au